Privacy Policy

Ficra, Inc. ("Ficra," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://ficra.ai, use our application, or otherwise interact with our Services. Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described herein.

1. INFORMATION WE COLLECT

We collect information in the following categories:

1.1 Information You Provide to Us

• Account Information: Name, email address, company name, job title, and password when you create an account

• Payment Information: Billing address and payment details processed through our third-party payment processor (we do not store full payment card numbers)

• Communications: Information you provide when you contact our support team, respond to surveys, or communicate with us

• User Content: Data, configurations, and content you upload or submit through the Services

1.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, clickstream data, session duration, and interaction patterns within the Services

• Device Information: Browser type, operating system, device identifiers, IP address, and general location information

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver targeted content (see Section 6)

1.3 Information from Third-Party Sources

• Integrations: When you connect third-party services to Ficra (e.g., analytics platforms, advertising tools, email service providers), we may receive data from those services as necessary to provide our platform functionality

• Business Partners: We may receive information about you from business partners, resellers, or referral sources

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Providing Services: To operate, maintain, and deliver the features and functionality of the Platform, including mapping user flows, generating AI-driven insights, and monitoring compliance

• Account Management: To create and manage your account, process transactions, and send administrative communications

• Improvement and Development: To analyze usage patterns, diagnose technical issues, and improve the performance, features, and user experience of our Services

• AI and Machine Learning: To train and improve our AI models and algorithms that power the Platform's analytics and recommendations (using aggregated and de-identified data where possible)

• Communications: To send you service-related notices, updates, security alerts, and marketing communications (where permitted by law)

• Security and Compliance: To detect, prevent, and respond to fraud, abuse, security incidents, and to comply with legal obligations

• Legal Purposes: To enforce our Terms of Service, respond to legal process, and protect our rights and the rights of others

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf (e.g., cloud hosting, payment processing, analytics, customer support)

• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction

• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request

• Protection of Rights: We may disclose information to protect the rights, property, or safety of Ficra, our users, or the public

• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so

• Aggregated or De-Identified Data: We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you

4. DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain and use your information to comply with legal obligations, resolve disputes, enforce agreements, and as permitted by applicable law. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

5. DATA SECURITY

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and store information about your interactions with our Services. These technologies help us:

• Remember your preferences and settings

• Understand how you use the Services

• Analyze trends and measure the effectiveness of our communications

• Deliver relevant content and advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the Services.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete personal information

• Deletion: Request deletion of your personal information, subject to certain legal exceptions

• Portability: Request a copy of your personal information in a structured, machine-readable format

• Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us

• Restriction: Request that we restrict the processing of your personal information under certain circumstances

• Objection: Object to the processing of your personal information where we rely on legitimate interests

To exercise any of these rights, please contact us at privacy@ficra.ai. We will respond to your request within the timeframe required by applicable law.

8. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale or sharing of your personal information. As stated above, we do not sell your personal information.

To exercise your California privacy rights, please contact us at privacy@ficra.ai. We will not discriminate against you for exercising your rights.

9. INTERNATIONAL DATA TRANSFERS

Ficra is based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information as described in this Privacy Policy. Where required by applicable law, we will implement appropriate safeguards (such as Standard Contractual Clauses) to protect your information during international transfers.

10. CHILDREN'S PRIVACY

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. THIRD-PARTY LINKS AND SERVICES

The Services may contain links to third-party websites, applications, or services that are not operated by Ficra. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page. We may also provide additional notice, such as through email or an in-app notification, for significant changes. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ficra, Inc.

San Francisco, California
Email: contact@ficra.ai
Website: https://ficra.ai