Introducing Chat with Your A.I. Product Expert - Keep Your Team Connected to Your Product
Introducing Chat with Your A.I. Product Expert - Keep Your Team Connected to Your Product
The Ficra Team
•
Aug 28, 2025
We're thrilled to announce the launch of "Chat with Your AI Product Expert" – a new approach to product design and customer support that puts expert knowledge of your app at your team's fingertips 24/7.
The Problem We're Solving: Teams Are Disconnected from their Product
As products grow more complex and release cycles speed up, teams often lose track of what’s actually live in their own app. Designers, marketers, and support agents end up relying on outdated screenshots, tribal knowledge, or scattered docs. This disconnect means customer-facing teams are out of sync with the real user experience, leading to mismatched messaging, slower support, and missed opportunities to optimize engagement. Without a clear, always-current view of the product, even the best teams end up working in the dark.
Meet Your AI Product Expert
Our AI Product Expert is not your typical chatbot. Powered by artificial intelligence and trained on every corner of your app, it can:
Answer detailed technical questions about all our products
Troubleshoot common issues with step-by-step guidance
Provide personalized recommendations based on your specific needs
Explain features and functionality in simple, accessible language
Make recommendations for features and product improvements
24/7 Availability
Get answers any time of day or night, weekends and holidays included. Your AI Product Expert never sleeps.
Instant Responses
No more waiting for email replies or sitting on hold. No more tracking down the POC for a flow. Receive immediate, actionable information when you need it most.
Consistent Quality
Every interaction delivers the same high level of expertise and accuracy, ensuring reliable support with every query.
How It Works
Using "Chat with Your AI Product Expert" couldn't be simpler:
Set up a demo call so we can understand your needs
No user data or special access needed
We'll have you up and running in a day
Real Customer Stories
"This is a gamechanger. It saves me hours every week." - Product Design Lead, Publicly Traded Fintech
"Our team is absolutely loving it!" - Daniel, Head of Product, ClassDojo
While our AI Product Expert can handle the vast majority of inquiries, we understand that some situations require a human touch. The system seamlessly escalates complex issues to our human support team, ensuring you always get the help you need.
Privacy and Security
We've built "Chat with Your AI Product Expert" with privacy at its core. Your conversations are protected with enterprise-grade security and Ficra never accesses user data.
Launch Details
The "Chat with Your AI Product Expert" feature is available starting today across all our product lines.
If you're interested, sign up for a demo here.
We're thrilled to announce the launch of "Chat with Your AI Product Expert" – a new approach to product design and customer support that puts expert knowledge of your app at your team's fingertips 24/7.
The Problem We're Solving: Teams Are Disconnected from their Product
As products grow more complex and release cycles speed up, teams often lose track of what’s actually live in their own app. Designers, marketers, and support agents end up relying on outdated screenshots, tribal knowledge, or scattered docs. This disconnect means customer-facing teams are out of sync with the real user experience, leading to mismatched messaging, slower support, and missed opportunities to optimize engagement. Without a clear, always-current view of the product, even the best teams end up working in the dark.
Meet Your AI Product Expert
Our AI Product Expert is not your typical chatbot. Powered by artificial intelligence and trained on every corner of your app, it can:
Answer detailed technical questions about all our products
Troubleshoot common issues with step-by-step guidance
Provide personalized recommendations based on your specific needs
Explain features and functionality in simple, accessible language
Make recommendations for features and product improvements
24/7 Availability
Get answers any time of day or night, weekends and holidays included. Your AI Product Expert never sleeps.
Instant Responses
No more waiting for email replies or sitting on hold. No more tracking down the POC for a flow. Receive immediate, actionable information when you need it most.
Consistent Quality
Every interaction delivers the same high level of expertise and accuracy, ensuring reliable support with every query.
How It Works
Using "Chat with Your AI Product Expert" couldn't be simpler:
Set up a demo call so we can understand your needs
No user data or special access needed
We'll have you up and running in a day
Real Customer Stories
"This is a gamechanger. It saves me hours every week." - Product Design Lead, Publicly Traded Fintech
"Our team is absolutely loving it!" - Daniel, Head of Product, ClassDojo
While our AI Product Expert can handle the vast majority of inquiries, we understand that some situations require a human touch. The system seamlessly escalates complex issues to our human support team, ensuring you always get the help you need.
Privacy and Security
We've built "Chat with Your AI Product Expert" with privacy at its core. Your conversations are protected with enterprise-grade security and Ficra never accesses user data.
Launch Details
The "Chat with Your AI Product Expert" feature is available starting today across all our product lines.
